@book{1453279,
	author = {Коннор, Д. С,},
	title = {Когда человек-проблема},
	publisher = {Smart book},
	year = {2008 [т.е. 2007]},
	series = {Сценарии управления},
	address = {Москва},
	note = {Загл. ориг.: When people are the problem what will you do?}
}