@book{1457367,
	author = {Уизерс, Б.},
	title = {Управление конфликтом},
	publisher = {Питер},
	year = {2004},
	series = {Серия "Эффективный тренинг"},
	address = {СПб. и др.},
	note = {Загл. и авт. ориг.: The conflict management skills workshop/ Bill Withers}
}