@book{3357120,
	author = {Кибанов, А. Я.},
	title = {Конфликтология},
	publisher = {Инфра-М},
	year = {2012},
	series = {Высшее образование},
	address = {Москва},
	edition = {Изд. 2-е, перераб. и доп.}
}